We do not facilitate cash refunds. All purchases are final.
We are happy to facilitate exchanges for any item that is unworn and still fitted with all tags and labels, provided it was returned within 14 days of receiving your item/s
Any items returned with signs of wear(smells, stains, deodorant markings , tears or do not have tags and labels) will be sent back to you and will not be taken back for exchange.
Please keep in mind that shipping costs are not covered by OFFICIALLYCHYLL when returning your item/s
Feel free to contact us via dm or at firstname.lastname@example.org if you need help with this process!
All exchanges take 2-3 days to be processed and shipped to you free of charge.
Clearance sale items are NOT ELIGIBLE for refunds or exchanges.